Shipping policy

Postage and Delivery Policy
At DTD, we strive to provide a seamless shopping experience. This Postage and Delivery Policy outlines how we process and deliver your orders. By shopping with us, you agree to the following terms:

1. Postage Locations
We offer postage across Australia. Unfortunately we are unable to ship outside of Australia at this time.

2. Order Processing Time
• All orders are processed within 2 business days (excluding weekends and holidays) after payment is received and cleared, unless pay on delivery is selected (only available for local delivery)
• Orders placed after 5pm AEST will be processed the next business day.
• During peak seasons (e.g., holidays, sales events), please allow an additional 2 business days for processing.

3. Shipping Methods and Delivery Times
Free Next Day Local Delivery
• Free next-day delivery is available for orders within the Bredbo & Cooma townships.
• Orders must be placed by 5:00 PM local time, Monday through Friday, for next-day delivery.
• This service is not available on public holidays. If an order is placed on a public holiday, it will be processed the next business day.
Other Shipping Options
• Standard Shipping: Delivery in 3 to 6 business days.
• Express Shipping: Delivery in 1 to 4 business days.
Note: Delivery times may vary depending on your location, shipping carrier, and other external factors.
4. Shipping Costs
• Free Next Day Local Delivery is available for eligible local orders placed by 5:00 PM Monday to Friday (excluding public holidays).
• Flat Rate Shipping: $14.95 flat rate shipping applies for all orders in Australia.
• Free Shipping: Available for orders over $150.00 (check if any exceptions apply).

5. Order Tracking
Once your order has shipped, you will receive a tracking number via email (or SMS if you provided your phone number). You can track your shipment through https://auspost.com.au/mypost/track

6. Delays and Lost Shipments
While we strive to deliver your orders on time, we are not responsible for delays caused by the shipping carrier, weather conditions, or other unforeseen events. If your package is delayed, please contact the carrier directly or reach out to our customer support team for assistance.
In the event that your shipment is lost, please contact our customer service team at admin@thedogtreatdealer.com.au. We will work with the shipping carrier to resolve the issue. If your package cannot be located, we will offer a resolution, including a refund or replacement.

7. Incorrect or Incomplete Addresses
Please ensure that your shipping address is complete and correct. We are not responsible for delays or lost packages due to incorrect or incomplete address information. If you realize there is an error in your address, please contact us immediately at admin@thedogtreatdealer.com.au to update your information before we ship your order.

8. Returns and Exchanges
If you are not satisfied with your purchase, please contact us for instructions on how to return or exchange your item at admin@thedogtreatdealer.com.au